At Nairobi TV Shop, we value customer satisfaction and strive to ensure you receive high-quality products. Below are the terms of our return policy:
1. Defective Products
- If you receive a defective product, you can return it to us within 48 hours of purchase or delivery.
- We will offer either an exchange or a full refund, based on your preference.
2. Incorrect Orders
- If the product delivered is not what you ordered, you may return it within 48 hours of delivery.
- We will provide a full refund or replace the item with the correct one as per your original order.
3. Conditions for Returns
- The product must be returned in its original packaging along with any accessories, manuals, and receipts.
- Ensure the product has not been tampered with or damaged after delivery.
4. How to Initiate a Return
- Visit our store or contact our customer service team immediately upon identifying an issue.
- Provide proof of purchase (receipt or order confirmation) and describe the problem.
At Nairobi TV Shop, your trust is our priority. Feel free to reach out to us for further assistance.